ESA Retail is the leading provider of retail insight services in the UK and Ireland, offering a range of services from price, promotion, space, range, availability and compliance audits through to large scale customer feedback surveys and mystery shopping programmes.

Our core services include:

  • - ESA Retail is the largest provider of in-store information in the UK and Ireland.
  • - we are one of the leading mystery shopping companies in the UK.
  • - we help clients to better understand their customers through a range of customer survey options.
  • - ESA offers a comprehensive range of data collection services, to meet the needs of other agencies.

ESA Retail is a member of the BVA Group, bringing ESA Retail's services to a wider market as well as introducing BVA's world class suite of research tools and complementary strengths in analytics and consulting.

ESA Food-To-Go Market Tracker

ESA Food-To-Go Market Tracker

The latest Food-to-Go report is now available, offering our subscribers important insight into the pricing strategy of the leading coffee shop and quick service restaurant operators.

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Why Pubs are Missing a Trick by Turning their back on Mystery Guests

Why Pubs are Missing a Trick by Turning their back on Mystery Guests

It seems fashionable at the moment for operators to be sacrificing operational measures in favour of customer feedback. The received wisdom being that “voice of the customer” is going to take care of measuring the customer experience but a recent visit to the pub by Client Manager Russell Bennett illustrated why this is not the panacea some would have you believe…

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