ESA Retail is the leading provider of retail insight services in the UK and Ireland, offering a range of services from price, promotion, space, range, availability and compliance audits through to large scale customer feedback surveys and mystery shopping programmes.

Our core services include:

  • - ESA Retail is the largest provider of in-store information in the UK and Ireland.
  • - we are one of the leading mystery shopping companies in the UK.
  • - we help clients to better understand their customers through a range of customer survey options.
  • - ESA offers a comprehensive range of data collection services, to meet the needs of other agencies.

ESA Retail is a member of the BVA Group, bringing ESA Retail's services to a wider market as well as introducing BVA's world class suite of research tools and complementary strengths in analytics and consulting.

They Say A Picture Paints A Thousand Words

They Say A Picture Paints A Thousand Words

…and that the camera never lies. On our mystery shopping visits, nearly all of the reports are submitted using our ESAMobile smartphone app and that has made using images as part of our mystery shopping reports commonplace. In fact, some of our mystery shops are more akin to photographic compliance audits.

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How Do I Get More Customers?

How Do I Get More Customers?

We often see articles discussing whether a business simply needs more and more customers in order to thrive? Well, no one is going to turn down a new customer…

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