ESA Retail is the leading provider of retail insight services in the UK and Ireland, offering a range of services from price, promotion, space, range, availability and compliance audits through to large scale customer feedback surveys and mystery shopping programmes.

Our core services include:

  • - ESA Retail is the largest provider of in-store information in the UK and Ireland.
  • - we are one of the leading mystery shopping companies in the UK.
  • - we help clients to better understand their customers through a range of customer survey options.
  • - ESA offers a comprehensive range of data collection services, to meet the needs of other agencies.

ESA Retail is a member of the BVA Group, bringing ESA Retail's services to a wider market as well as introducing BVA's world class suite of research tools and complementary strengths in analytics and consulting.

The Future of Convenience Retail?

The Future of Convenience Retail?

With the convenience grocery landscape evolving quickly, symbol operators are investing more than ever to convert newsagent-style shops into full grocery stores, discount retailers such as Aldi and Lidl are piloting smaller format “local” stores, and disruptive new market entrants such as Amazon Go are on the horizon.

Read More »
How Well Did the UK Perform in the 2019 Smiling Report?

How Well Did the UK Perform in the 2019 Smiling Report?

What is the Smiling Report? For the 15th year of publication, Better Business World Wide has just released the 2019 Smiling Report – an amalgamation of over 23 million mystery shopping evaluations from Europe, Asia and North and South America, focusing on the level of customer service from a range of industries. All the data has been submitted by professional mystery shopping service providers – members of the MSPA.

Read More »