ESA Retail is the leading provider of retail insight services in the UK and Ireland, offering a range of services from price, promotion, space, range, availability and compliance audits through to large scale customer feedback surveys and mystery shopping programmes.

Our core services include:

  • - ESA Retail is the largest provider of in-store information in the UK and Ireland.
  • - we are one of the leading mystery shopping companies in the UK.
  • - we help clients to better understand their customers through a range of customer survey options.
  • - ESA offers a comprehensive range of data collection services, to meet the needs of other agencies.

ESA Retail is a member of the BVA Group, bringing ESA Retail's services to a wider market as well as introducing BVA's world class suite of research tools and complementary strengths in analytics and consulting.

Mystery Shopping - Why is it still relevant and important?

Mystery Shopping - Why is it still relevant and important?

Intuitively, it makes sense that people spend more money with businesses that offer them a great customer experience. We have seen evidence of this in the mystery shop programmes that we run on behalf of our clients where there has been a correlation between mystery shoppers who gave a high satisfaction rating and those that spent more during their visit.

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Is Co-op's New Store Format Driving Sales and Footfall?

Is Co-op's New Store Format Driving Sales and Footfall?

If you’ve read our recent article about Co-op On The Go stores opening in the UK, you’ll be aware of the evolving Grocery sector with most of the big players trialling new concepts to grapple market share away from competitors and shape the future of Grocery/Food to Go shopping.

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