ESA Retail is the leading provider of retail insight services in the UK and Ireland, offering a range of services from price, promotion, space, range, availability and compliance audits through to large scale customer feedback surveys and mystery shopping programmes.

Our core services include:

  • - ESA Retail is the largest provider of in-store information in the UK and Ireland.
  • - we are one of the leading mystery shopping companies in the UK.
  • - we help clients to better understand their customers through a range of customer survey options.
  • - ESA offers a comprehensive range of data collection services, to meet the needs of other agencies.

ESA Retail is a member of the BVA Group, bringing ESA Retail's services to a wider market as well as introducing BVA's world class suite of research tools and complementary strengths in analytics and consulting.

How Do I Get More Customers?

How Do I Get More Customers?

We often see articles discussing whether a business simply needs more and more customers in order to thrive? Well, no one is going to turn down a new customer…

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Mystery Shopping - Why is it still relevant and important?

Mystery Shopping - Why is it still relevant and important?

Intuitively, it makes sense that people spend more money with businesses that offer them a great customer experience. We have seen evidence of this in the mystery shop programmes that we run on behalf of our clients where there has been a correlation between mystery shoppers who gave a high satisfaction rating and those that spent more during their visit.

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