It seems fashionable at the moment for operators to be sacrificing operational measures in favour of customer feedback. The received wisdom being that “voice of the customer” is going to take care of measuring the customer experience but a recent visit to the pub by Client Manager Russell Bennett illustrated why this is not the panacea some would have you believe…Read More »
ESA Retail provides occasional white papers and commentary on topics relating to customer demand in retail.
Vaping is widespread in the UK and growing at a rate of knots. Walk around your local high htreet and you’ll see people vaping, products in grocery stores, petrol stations and an ever-increasing number of Vape specialist stores opening their doors.Read More »
Tesco made their much-anticipated entry into the discount channel with the opening of the first Jack’s stores in Chatteris and Immingham last month. This was quickly followed by two further locations on Merseyside, with plans for 11 more in the pipeline. Amid strong interest from the trade and public alike, ESA Retail have taken a closer look at the first Jack’s stores to understand how Tesco is responding to the challenge of the European discounters.Read More »
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